Last updated: 9 July 2026 · ABN 54 699 554 133
EPC provides professional cleaning services for residential and commercial properties across the Perth metro area. Our services are limited to the tasks agreed upon at the time of booking. Any additional tasks requested on the day may incur extra charges and are subject to availability.
We clean indoor areas that are safely accessible from floor level. We do not move heavy furniture, climb ladders to dangerous heights, or perform tasks outside the agreed scope without prior discussion and written agreement.
All EPC staff are vetted, police-checked, and fully insured. We reserve the right to substitute cleaners where necessary due to illness, scheduling conflicts, or other operational reasons. We will notify you in advance wherever possible.
Our team are trained professionals. Please communicate any special requirements, sensitivities, or instructions to us via email or phone before the service, not on the day.
Our goal is to deliver a consistently high standard of cleaning on every visit. However, results can vary depending on the current condition of the property, the time allocated, and whether previous maintenance cleaning has been performed regularly.
A property that has not been cleaned for an extended period may require more time or additional visits to achieve the desired standard. We will advise you of this during the quoting process.
To confirm a booking, you must:
A booking is only confirmed once you receive a written confirmation from EPC. Verbal agreements are not binding.
We require the following details to process your booking:
All quotes are estimates based on the information provided at the time of booking. Our quoted price assumes the property is in a reasonable condition consistent with what was described.
The final price may be adjusted if:
We will always notify you of any price change before proceeding with additional work.
Exit Property Co operates on a fixed-price basis only. We do not charge by the hour. The price agreed at the time of booking is the price you pay for the scope of work discussed — regardless of how long the job takes.
Any estimated timeframes provided (e.g. "approximately 3–4 hours") are a guide only and are not a contractual commitment. Actual completion times may vary depending on:
If additional tasks are requested on the day that fall outside the agreed scope, a separate price will be discussed and confirmed with you before any extra work begins.
EPC reserves the right to cancel or reschedule services due to unforeseen circumstances (e.g. illness, emergencies). In such cases, a full refund or reschedule will be offered with no penalty to the client.
You are responsible for ensuring our team has safe, timely access to the property at the agreed time. Please provide accurate access instructions including gate codes, key safe combinations, or any entry requirements.
For key/access safety, we recommend using a key lockbox. EPC staff will never retain keys to your property beyond the duration of the service.
If our team is kept waiting more than 15 minutes due to access issues without prior notification, a waiting fee of $50 may be charged, and the appointment may be cancelled with a cancellation fee applied.
We provide an estimated arrival window, not a guaranteed exact time. Arrival times may vary due to traffic, previous job overruns, or other circumstances. We will contact you if we are running significantly late.
EPC reserves the right to adjust booking times with reasonable notice. We appreciate your flexibility and will always communicate changes promptly.
Payment is due on the day of service unless otherwise agreed in writing. We accept:
For recurring commercial clients, invoices are issued weekly or fortnightly as agreed. Invoices are due within 7 days of issue. Overdue invoices may attract a late payment fee of $25 per week until settled.
Our guarantee does not apply where:
When raising a concern, please provide a description of the issue and photographs where possible. This helps us improve and resolve your concern quickly.
Our end-of-lease clean is designed to meet real estate agent inspection standards. We cannot guarantee bond return as this is at the sole discretion of the property manager and landlord.
If a re-clean is required because our work did not meet the agreed standard, we will return within 72 hours at no cost, provided:
The following items are not included in our standard cleaning services unless specifically quoted and agreed upon:
If you require any of these services, please contact us for a separate quote.
EPC takes great care when working in your property. In the unlikely event of accidental damage caused by our staff, please report it within 24 hours of the service. We are fully insured and will assess all genuine damage claims promptly.
EPC is not liable for:
We recommend securing or removing valuables, fragile items, and sentimental objects before our team arrives.
Please secure or store away any items of significant monetary or sentimental value before our team arrives. This includes but is not limited to: jewellery, artwork, antiques, figurines, loose cash, and electronics.
EPC accepts no responsibility for loss or damage to unsecured valuables.
Please disclose the presence of pets when booking. Our team loves animals, however:
EPC reserves the right to refuse or cease service at any time if:
In such cases, a call-out fee may apply for the time already spent.
Please ensure free and legal parking is available for our team within reasonable proximity to the property. If you require us to pay for parking, the cost will be added to your invoice.
EPC is not responsible for parking fines incurred as a result of incorrect or insufficient parking instructions provided by the client.
Our team uses fresh cloths and equipment for each job to prevent cross-contamination. We use professional-grade, eco-friendly cleaning products suitable for most surfaces.
If you have specific product requirements (e.g. allergies, surface sensitivities), please advise us in advance. You are welcome to supply your own products if preferred — please leave them accessible for our team.
EPC may take photos at your property for quality assurance, training, or marketing purposes. Images are used internally and/or on our website and social media. No identifying personal information is included in published photos.
If you prefer we do not photograph your property, please advise us at the time of booking and we will respect your request.
By agreeing to these terms, you agree not to directly engage, hire, or solicit any EPC staff member for private cleaning work for a period of 12 months following the last service provided by EPC.
A breach of this clause may result in a referral fee or compensation claim.
EPC collects personal information (name, address, contact details) solely for the purpose of providing our services and communicating with you. We do not sell, rent, or share your information with third parties without your consent.
For questions about your data, contact us on 1300 642 192 or via our contact page.
EPC is not liable for failure to perform services due to circumstances beyond our reasonable control, including but not limited to: extreme weather, natural disasters, government restrictions, or other unforeseeable events. In such cases, we will contact you as soon as possible to reschedule.
EPC reserves the right to update these Terms & Conditions at any time without prior notice. The most current version will always be available at exitpropertyco.com.au/terms-and-conditions. Continued use of our services constitutes acceptance of any updated terms.
If you have any questions about these Terms & Conditions, please get in touch:
